Frequently Asked Questions
Everything you need to know about laundry service in Labuan Bajo. Browse by topic or search for specific questions.
We've organized our FAQ into 10 topics covering everything from pricing and turnaround times to dive gear handling and commercial laundry for businesses. Each answer is based on real questions from our customers in Labuan Bajo — travelers, expats, hotel managers, and dive shop owners. Can't find your question? Message us on WhatsApp and we'll answer within minutes.
Browse by Topic
Pricing & Payment
Everything you need to know about Tidal Wash Laundry prices, payment methods, delivery fees, and bulk order discounts in Labuan Bajo.
Services & Process
Learn about all our laundry services — same-day wash, next-day, shoe cleaning, linen washing, and dive gear cleaning in Labuan Bajo.
Pickup & Delivery
Free laundry pickup and delivery in Labuan Bajo. Learn about our delivery areas, scheduling, and how to order via WhatsApp.
Turnaround & Timing
How fast is Tidal Wash? Learn about our same-day service, business hours, cutoff times, and turnaround for different services.
Location & Access
Find Tidal Wash Laundry in Labuan Bajo — directions from the airport, harbor, and popular areas. Parking info and delivery zones.
Tourists & Travelers
Laundry tips for tourists visiting Labuan Bajo. How to get laundry done during your Komodo trip, hotel pickup, and travel-friendly service.
Business Services
Commercial laundry services for hotels, restaurants, dive shops, and businesses in Labuan Bajo. Bulk pricing and scheduled pickups.
Quality & Care
How Tidal Wash handles your clothes — fabric care, stain removal, eco-friendly practices, and our commitment to quality.
Booking & Ordering
How to order laundry service from Tidal Wash — WhatsApp ordering, drop-off, tracking, and cancellation policies.
Dive Gear Cleaning
Professional dive gear cleaning in Labuan Bajo. Wetsuit, rashguard, hood, and boot cleaning for divers and dive shops.
Quick Answers
1001How much does laundry cost in Labuan Bajo?
At Tidal Wash Laundry, same-day service is 30,000 IDR/kg and next-day service is 22,000 IDR/kg. We also offer shoe cleaning (80,000 IDR/pair), linen washing (50,000 IDR/piece), and dive gear cleaning (250,000 IDR/set).
02What laundry services do you offer?
We offer same-day laundry (30,000 IDR/kg), next-day laundry (22,000 IDR/kg), shoe cleaning (80,000 IDR/pair), linen washing (50,000 IDR/piece), and dive gear cleaning (250,000 IDR/set). All services include wash, dry, and fold.
03Do you offer pickup and delivery?
Yes! Free pickup and delivery for orders over 5 kg anywhere in the Labuan Bajo area. For orders under 5 kg, there's a 15,000 IDR delivery fee. Schedule via WhatsApp.
04How fast can I get my laundry back?
Our fastest option is same-day service — drop off in the morning, pick up by 7 PM. Next-day service is ready by the following afternoon. Shoe and dive gear cleaning takes 2-3 days.
05Where is Tidal Wash Laundry located?
We're located at Level 2, Diamond Hill Commercial Area, Jl. Pantai Pede Blok A7, Labuan Bajo. It's a short walk from Pantai Pede beach and easy to find in the Diamond Hill complex.
06Is there laundry service for tourists in Labuan Bajo?
Yes! Tidal Wash Laundry specializes in serving tourists. We offer same-day service, hotel pickup, and we can handle everything from regular clothes to dive gear. Just WhatsApp us.
07Do you offer commercial laundry for businesses?
Yes! We serve hotels, restaurants, dive shops, liveaboards, hostels, villas, spas, and other businesses in Labuan Bajo. Contact us via WhatsApp for commercial rates and scheduled pickup arrangements.
08How do you handle delicate fabrics?
We separate delicate items and wash them with appropriate settings — lower temperature, gentle cycle, and mild detergent. Please flag any delicate items when you drop off.
09How do I order laundry service?
The easiest way is via WhatsApp at +62 811-8339-7118. Send us a message with your location and service needed, and we'll arrange pickup. You can also drop off directly at our location.
10How do you clean wetsuits?
We rinse wetsuits thoroughly to remove salt and sand, then wash with wetsuit-safe cleaners that eliminate bacteria and odor without damaging the neoprene. Gear is air-dried to maintain shape and flexibility.