Refund Policy

1. Satisfaction Guarantee

At Tidal Wash Laundry, we strive for 100% satisfaction. If you are not happy with the quality of our service, please contact us within 24 hours of receiving your items.

2. Re-Wash Policy

If your items are not cleaned to a satisfactory standard, we will re-wash them free of charge. Please notify us within 24 hours of pickup or delivery and return the items in the same condition as received.

3. Refund Eligibility

Refunds may be issued in the following circumstances:

• Items are damaged due to our negligence (not pre-existing conditions)
• Items are lost while in our care
• Service was not delivered as agreed

4. Refund Limits

Refunds are limited to the amount paid for the specific service. For damaged or lost items, maximum compensation is 10x the cleaning charge for that item. We do not cover sentimental value or consequential losses.

5. Non-Refundable Services

Delivery fees and express surcharges are non-refundable once the service has been performed. Items with pre-existing damage, color bleeding, or shrinkage due to fabric type are not eligible for refunds.

6. How to Request a Refund

Contact us within 24 hours via WhatsApp or email at hello@tidalwash.id. Please include your order details and photos of any issues. We will respond within 48 hours and resolve the matter as quickly as possible.

7. Contact

For refund requests or questions about this policy, contact us at hello@tidalwash.id or via WhatsApp.