Refund Policy

Tidal Wash Laundry – Labuan Bajo

Last updated: January, 2026

This Refund Policy explains when refunds may or may not be issued by Tidal Wash Laundry (“we”, “us”, “our”). By using our services, you agree to this policy in full.

1. General Refund Policy

Laundry services involve time, labor, water, electricity, detergents, and logistics. For this reason, refunds are limited and conditional.

Refunds are not automatic and are reviewed on a case-by-case basis.

2. Non-Refundable Situations

Refunds will not be issued in the following cases:

  • Change of mind after laundry has been processed
  • Delays caused by weather, port access, boat schedules, traffic, or force majeure
  • Normal wear and tear, fading, color bleeding, or shrinkage
  • Damage caused by fabric quality, age, or manufacturer defects
  • Items damaged due to undisclosed contents (pens, electronics, chemicals, etc.)
  • Failure to collect laundry on time
  • Complaints made after 24 hours from delivery
  • Same-day services once washing has started

3. Same-Day & Priority Services

  • Same-day services are non-refundable once processing begins
  • Priority handling fees (if applicable) are non-refundable
  • Delays caused by operational constraints do not automatically qualify for refunds. automatically qualify for refunds.

4. Eligible Refund Situations

Refunds or service credits may be considered if:

  • Laundry was not processed at all
  • Items were clearly damaged due to proven operational error
  • Laundry was lost entirely while under our care

In such cases, compensation is strictly limited to the value of the cleaning service paid, not the replacement value of the item.

5. Refund Method

When approved, refunds may be issued as:

  • A service credit
  • A partial refund
  • A full refund

Refunds are processed using the original payment method when possible or via agreed local alternatives.

6. Business Clients (Boats, Hotels, Villas)

For contract and recurring clients:

  • Refunds are typically handled as invoice adjustments or credits
  • Claims must be reported within 24 hours of delivery
  • Linen condition, marine usage, and pre-existing damage are excluded from refund eligibility

7. Dispute Resolution

All refund disputes must be submitted through official Tidal Wash Laundry communication channels.

We reserve the right to:

  • Request evidence (photos, descriptions)
  • Inspect disputed items
  • Reject abusive or repeated refund claims

8. Policy Updates

Tidal Wash Laundry reserves the right to update this Refund Policy at any time. The most recent version will always be published on our website.

Continued use of our services constitutes acceptance of any updates.

9. Contact

For refund-related questions, please contact Tidal Wash Laundry via: Laundry via: